Cancellation policy

How it works

A Serune subscription sends you 28 nights at a time, timed so the next pack arrives before the one you have runs out. Your first order is 25% off, every order after that is 10% off, and UK delivery is always free. There is no minimum term and no joining fee.

Billing

You are charged when you place the order. Your first renewal payment is taken 22 days after your first pack is dispatched — not 22 days after you order, and not at the end of your 28 nights. The six-day head start is deliberate. If we billed you on the night your last sachet ran out, the next pack would arrive a few nights later and you would have a gap. Instead we charge and ship a little early, so your next pack reaches you with a few nights still left in the one you are using. After that first payment, renewals settle at every 28 days and that small buffer stays with you. On a pre-order, your second payment is not taken until after your first pack has shipped, never before. For packs dispatched on 16 November, the first renewal is 8 December. We email you three days before every renewal payment, telling you what is coming, how much it is and when. That email is yours to keep, and it always carries a link to change or cancel.

Changing, skipping or pausing

Everything is in your account and none of it requires talking to us. Skip a delivery, change how often it comes, move the next date, or pause for up to three months. Changes take effect straight away as long as the next order has not already been charged. If you are a founding member, note that a pause of more than 56 consecutive days ends founding pricing. We email you before you reach that point.

Cancelling

Cancel any time, in your account, in one click. No notice period, no phone call, no email required, and no questions to get through first. Cancel before your renewal date and you are simply not charged again. If you cancel within 24 hours of a renewal charge and the pack has not yet been dispatched, we refund that payment in full.

If a payment fails

We try again up to five times, three days apart, and email you each time with a link to update your card. If it still has not gone through after the fifth attempt, we pause your subscription rather than cancelling it — so nothing more is taken, nothing is lost, and you can restart it in one click whenever you are ready.

Price

If we change the price of a subscription we tell you at least 30 days before it applies, and you can cancel in the meantime.

Founding member pricing

Founding places close on 31 December 2026. Your order must be placed on or before 31 December 2026 to hold a founding place. After that date the founding price is no longer available at either tier, and it cannot be reinstated. Lifetime founding members keep their founding price for as long as the subscription remains active and unbroken. 12-month founding members keep their founding price for 12 months from the dispatch of their first pack. After that, orders renew at the standard subscription price. We email you at least 30 days before that change takes effect. For both tiers: Cancelling ends founding pricing. If you resubscribe later, you do so at the price available at that time. Pausing does not affect it. A pause of more than 56 consecutive days does end it — and we email you before you reach that point, so it never happens by surprise. Founding pricing belongs to the account it was issued to. It cannot be transferred, gifted or sold.