Terms of service

Terms of Sale

Last updated: September 2026

These terms are in two parts. Part A governs your order. Part B governs your use of this website.

Part A — Terms of Sale

1. Who you are buying from

These terms govern every order placed on serune.co.uk. You are buying from TOPO 2436 Ltd, a company registered in England and Wales under number 16461123, whose registered office is 24 Picton House, Hussar Court, Waterlooville, Hampshire PO7 7SQ, United Kingdom. We trade as SERUNE® a registered trade mark licensed from Litten Group Ltd. Contact us at support@serune.co.uk.

These terms, and any dispute arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

2. How a contract is formed — the clause that matters

Placing an order is an offer to buy, not a completed purchase. We may take payment when you order, including on a pre-order, but no contract exists between us until we dispatch your goods and send you a dispatch confirmation. Our order confirmation email acknowledges that we have received your order. It does not accept it.

We may decline an order, in whole or in part, at any time before dispatch. Reasons include, but not limited to: the product is unavailable or has sold out; a price, discount or description was published in error; we cannot authorise your payment; we reasonably suspect fraud or misuse of an offer; or we cannot deliver to your address. If we decline an order after taking payment, we refund you in full, to the payment method you used, and we may tell you why.

Where a price is obviously wrong and you could reasonably have recognised it as an error, we are not obliged to supply at that price.

3. Pre-orders

Some products are sold before they are in stock. Where that is the case, the product page says so and gives the dispatch date. The first Serune packs dispatch from mid November 2026.

On a pre-order we take payment when you order, and the contract still forms on dispatch as set out above. You may cancel a pre-order at any time before dispatch, for any reason, for a full refund including delivery — email support@serune.co.uk.

If the dispatch date moves we will email you. You may then cancel for a full refund, or wait. If we cannot dispatch within 30 days of the date we gave you, we will offer you a refund or ask if you wish to continue waiting.

4. Subscriptions

Where you choose a subscription, you authorise us to take a recurring payment. The price of your first order, the price of every order after it, and the interval between them are shown before you pay and repeated in your confirmation email.

Your first renewal payment is taken 22 days after your first pack is dispatched, not 22 days after you order. Renewals then continue every 28 days until you cancel, and we email you before each one.

There is no minimum term. You can pause, skip, change or cancel at any time in your account. Cancelling takes effect from the next renewal; an order already dispatched cannot be cancelled, but the returns policy still applies to it.

Our Subscription & Cancellation Policy sets out how billing, changes, failed payments and cancellation work in full, and forms part of these terms.

5. Price and payment

Prices are in pounds sterling. No VAT is charged on these prices and we are not able to issue a VAT invoice. Delivery is charged separately and shown before you pay. We may change prices at any time, but a change never affects an order we have already accepted.

Discount codes and offers cannot be combined unless we say so, and we may withdraw an offer at any time.

6. Delivery

We deliver to the address you give us. Delivery dates are estimates. Risk in the goods passes to you on delivery.

For addresses outside the United Kingdom, the shipping charge shown at checkout is ours; import duty, tax and customs charges are yours, payable in the destination country. We cannot calculate, collect or refund them. You are the importer, and it is your responsibility to check that the product may lawfully be imported where you live. Our Delivery policy sets out what happens if customs refuse or hold a parcel, and forms part of these terms.

7. The product

Serune is a food supplement. It is not a medicine and is not intended to diagnose, treat, cure or prevent any condition, and it is not a substitute for a varied and balanced diet or a healthy lifestyle. Do not exceed the stated daily intake. Not suitable for children, or during pregnancy or breastfeeding. If you are under medical supervision or taking medication, speak to your doctor or pharmacist before use.

8. Returns, refunds and your legal rights

Our returns policy forms part of these terms. Nothing in these terms limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Complaints

Email support@serune.co.uk. We respond within five working days, either resolving the matter or telling you how long it will take.

10. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, we are not liable for losses that were not foreseeable, and our liability for any order is limited to the amount you paid for it.

11. Changes to these terms

We may change these terms. The version that applies to your order is the version published when you placed it.

Part B — Website and service terms

12. Using this website

You must be at least 18 to buy from us or to hold an account. To order you may be asked for your email address and your billing, payment and delivery details. You confirm that the information you give us is correct, current and complete, and you agree to keep it up to date so that we can process your order and contact you about it.

You are responsible for keeping your account credentials secure and for activity on your account. You may not transfer, sell, assign or license your account to anyone else.

13. Our products and how they appear on screen

We make every effort to represent our products accurately. Colour and appearance can still differ from what you see, because screens, devices and settings differ. That is not a defect, and it does not affect your rights if a product is faulty, not as described or not fit for purpose.

Product descriptions may change without notice. We may stop selling a product at any time, and we may limit the quantity we sell to any one person, region or country.

14. Promotions

We may run promotions that have their own terms and conditions. Where a promotion's terms conflict with these terms, the promotion's terms govern that promotion.

15. Errors on the site

The site may occasionally contain a typographical error, an inaccuracy or an omission — in a product description, a price, a promotion, a delivery charge, a transit time or availability. We may correct it, and we may change, update or withdraw the information, at any time and without notice. Where an error affects an order you have already placed, clause 2 applies.

16. Intellectual property

The site and everything on it — text, images, graphics, video, audio, reviews, and the design, selection and arrangement of that content — belongs to TOPO 2436 Ltd or to Litten Group Ltd, or is used under licence, and is protected by copyright, trade mark and other intellectual property law in the United Kingdom and elsewhere. SERUNE® is a registered UK trade mark, number UK00004393129, licensed from Litten Group Ltd.

You may use the site for your own personal, non-commercial purposes. You may not reproduce, copy, distribute, modify, create a derivative work of, publicly display, republish, download, store or transmit any of the material on it without our prior written consent. Nothing in these terms grants you a licence to use our names, logos, product names, designs or slogans. Shopify's name, logo and product names are trade marks of Shopify. All other marks on the site belong to their respective owners. All rights not expressly granted are reserved.

17. Reviews, and anything else you send us

If you send us a review, a photograph, an idea, a suggestion, feedback or any other content, you grant us a perpetual, worldwide, royalty-free, sub-licensable licence to use, reproduce, edit, publish, distribute and display it in any medium and for any purpose, including in our marketing.

You confirm that it is yours to give, that it infringes nobody else's rights, that it is not unlawful, abusive, defamatory or obscene, that it contains no malicious code, and that you have disclosed any payment or incentive you received in connection with it. We are under no obligation to keep it confidential, to pay you for it, to publish it or to reply to it, and we may edit or remove anything we consider unlawful or objectionable. You are responsible for what you send us and for its accuracy.

Please do not use a false email address or present yourself as someone you are not.

18. Acceptable use

You may access and use the site for lawful purposes only. You may not use it: for any unlawful or malicious purpose; to breach any law or regulation; to infringe our intellectual property or anyone else's; to harass, abuse, insult, defame, disparage, intimidate or harm our staff or any other person; to transmit false or misleading information; to send spam, chain letters or unsolicited advertising; to impersonate any person or organisation; or in any way that restricts or inhibits anyone else's use or enjoyment of the site.

You also agree not to: upload or transmit a virus or any other malicious code; reproduce, duplicate, copy, extract, sell, resell or exploit any part of the site; collect or track other people's personal information; spam, phish, pharm or pretext; use any robot, spider, scraper, data-gathering or extraction tool, automated process or AI agent to access the site, except as clause 19 permits; or interfere with, bypass or circumvent any security measure, robot exclusion header or other control we use to restrict access.

We may suspend, disable or close an account that breaches this clause.

19. Automated access and AI agents

19.1 In this clause, an "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or organisation and that can run without that person's direct supervision.

19.2 No Agent may access, use or interact with the site unless, at all times, it identifies itself and operates in strict accordance with clause 19.4. No Agent may access, use or interact with the site if we have asked it to refrain.

19.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the site.

19.4 An Agent must: (i) in all HTTP and HTTPS requests, identify that the request is from an Agent and disclose its name by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obfuscate that the access, use or interaction is from an Agent, including by mimicking human behaviour and interaction patterns, or by completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether the interaction comes from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the site.

20. Third-party tools and links

The site may give you access to tools provided by third parties, which we neither monitor nor control. Those tools are provided as they are and as available, without any warranty, representation, condition or endorsement from us, and we have no liability arising from your use of them. Using them is your own choice and at your own risk, and you should make sure you are familiar with and content with the provider's own terms.

The site may also contain material from, and hyperlinks to, websites operated by third parties. We are not responsible for examining or evaluating their content or accuracy, and if you leave the site to reach them you do so at your own risk. We are not liable for anything you find there or for any product or service you buy from them. Complaints, claims or questions about a third party's products or services should be directed to that third party. Nothing in this clause affects clause 10.

We may offer new features and tools through the site in future. They form part of the site and are subject to these terms.

21. Our relationship with Shopify

Serune is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Serune. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Serune, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Serune.

22. Privacy

All personal information we collect through the site is handled in accordance with our Privacy Policy, which forms part of these terms. Because the site is hosted by Shopify, Shopify also collects and processes personal information about your access to and use of it in order to provide and improve the service, and some of that information is subject to Shopify's own privacy policy. Information you submit may be transmitted to Shopify and to service providers located in countries other than the one you live in. Our Privacy Policy sets out how we, Shopify and our partners use your personal information.

23. Suspending or closing your account

We may suspend or close your account, or withdraw your access to the site, if you breach these terms. Doing so does not affect an order we have already accepted, or any amount you already owe us, and it does not affect your rights under clause 8.

Clauses 7, 8, 10, 16, 17, 22 and 24, and anything else that by its nature should survive, continue to apply after your account closes.

24. General

If any provision of these terms is found to be unlawful, void or unenforceable, it is treated as severed and the remaining provisions continue in force.

If we do not exercise or enforce a right or provision straight away, we have not waived it.

These terms, together with the policies referred to in them, constitute the entire agreement between us in respect of your use of the site and your order, and supersede anything agreed or communicated before, whether spoken or written, including any earlier version of these terms. An ambiguity will not be construed against whichever of us drafted it.

You may not delegate, transfer or assign these terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer, assign or delegate them, and our rights and obligations under them, without your consent.

The headings in these terms are for convenience only and do not affect their meaning.

Contact

TOPO 2436 Ltd, trading as SERUNE® Register Address: 24 Picton House, Hussar Court, Waterlooville, Hampshire PO7 7SQ, United Kingdom Company number 16461123 support@serune.co.uk

TOPO 2436 Ltd is not registered for VAT and does not have a VAT number.